Workflows are maps of automated processes that move information from one space to another. They allow a business to evolve whilst maintaining flexibility by identifying key processes and improving upon them. As an organization goes through change this becomes increasingly important as rigid processes can often fail to perform at their maximum during a state of growth of recession.

If workflow processes are mapped to BPMN standards then they serve as a common language that bridges the communication gap between business process design and implementation. Business analysts can then use those standards to improve the workflow by talking to the senior management team, the middle management team, documenting time, resources and effort spent on everyday tasks, and then making recommendations for improvements.

However workflows often fail to describe the value contribution of the workforce. They tend to disengage the workforce from their roles in the company by focusing on automated and often transactional processes alone.

Operational optimization systems specifically describe the contribution of value separate to the workflow enabling an employee to understand their contribution to the business’s overall value – a key tool in workforce motivation.

Primarily, optimization systems enable cause and effect to be understood by mapping the workforce’s process contribution. They also allow employees to offer suggestions to how their roles could be improved upon allowing for increased process flexibility, performance and employee engagement.

By combining workflows with operational optimization systems a business can cover all bases during the change management stage. Both automated and human processes can be improved upon in order to maximize efficiency and output.

If you would like to know more about workflow and operational optimization systems then please follow the links below.

E Squared website:


Alternatively we are now hosting a selection of breakfast meetings across the company that cover similar topics: