Only 14% of companies believe their internal processes for collaboration and decision making are working well.
Given the ubiquitous adoption of process automation systems and their operational dominance over the past decade; that is quite a statement. It represents an admission that their impact has been purely tactical. But that was always their purpose so this should come as no surprise.
Process automation systems are designed to automate rather than to engage.
Which poses an important question. How can an organisation create a process management system that does facilitate collaboration and decision making?
The answer is to go beyond processes; beyond automation: to the creation of a genuine business transformation system, designed to drive business improvement and strengthen competitive advantage by engaging people in business improvement.
Such a system does exist. It is called Isoma .
Companies need to update their tools to engage employees on an ongoing basis. A recent study Deloitte completed with Facebook found that only 14 percent of companies believe their internal processes for collaboration and decision making are working well.